![]() We will take all reasonable care to deliver to the address given. To ensure secure and undamaged delivery of your order, our Australia Post will not be able to leave your order 'hidden' at the address. If you are not there to sign for your order, Australia Post will leave a card with details of where to collect your parcel. All orders require a signature upon delivery. To the best of our ability all orders are processed and shipped within 1-2 business days from receipt. ![]() *The dates provided are estimates and are subject to change. Simply use the tracking number provided to track your package online. For the most up-to-date delivery information once your order has been shipped, please refer to the tracking information in your email confirmation. We do our best to estimate the most accurate delivery time for your convenience. Orders shipped via Express Post will be delivered on the next business day in all Australia capital cities, except Darwin. Express orders placed after 11am will be processed and shipped the next business day. Orders placed by 11am will be processed and shipped the same day, depending on product availability. TAS Metro & Regional – 5-6 business days.Most orders shipped via Standard Service are processed and shipped in 1-2 business days.Įstimated delivery times from warehouse dispatch: Delivered within 1 business day from ship date to Sydney, Melbourne and Brisbane and within 3 business days all other locations.Delivered within 5-9 business days from ship date.Processed and shipped in 1-2 business days.Kindly double check that the items you wish to return do not fall under this list.īeauty products / Earrings / e-Gift cards / Handkerchiefs / Hosiery / Lingerie (including women's shapewear and body shapers) / Underpants / Socks / Swimwear / Toiletries / Headphones and earphonesĪs the list is non-exhaustive and may vary from time to orders are shipped on business days (Monday - Friday, excluding public holidays). Please note that due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. After we receive and carefully check the returned product, we will refund the amount by online store credit.Ģ. Customers are required to pay the shipping costs for the return and exchange (including cross-border shipping charges). Ensure that the refund details given are correct and complete. Customers are required to pay the shipping costs for the return and exchange (including cross-border shipping charges).ġ. If the customer opened or used the product, we do not accept the return request from the customer.Įnsure that the refund details given are correct and complete. But for some special cases, we will consider accepting returning the item and the product must be in its original packaging and unused. We prohibit the return for cross border sales. ![]() We recommend returning your original item for a refund and placing a new order for a different product. Pictures or videos, whichever applicableĮxchange is can't be allowed for all products that we are selling in our store. ![]() The serial number found on the product tag or product packagingĤ. If a shipping delay occurs, we inform customers of the issue within 72 hours.Ĭustomers have to check each countries customs regulation and the limit value by themselves.Ĭustomers who wish to purchase more than the limit custom value, we firmly recommend you place two separate orders to avoid customs issues.įor the detail about return & refund, please note that our detailed return & refund policyįor those cases, please drop us an email here with the following details:Ģ. Every order is normally shipped out within 1-5 days from the time of receiving the order. The shipping cost is automatically calculated from the warehouse to the destination country. Due to the reason, for now, we are not using ems or international air mail service for safer and faster shipping. We will go back to our standard shipping options once shipping carriers stabilizes their shipping fees & options. Please see shipping options on our checkout page. Our shipping options and costs are constantly changing due to covid 19.
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