There are a million details that are covered in the FAQs and there are more than a hundred for each hotel and they change all the time. Each hotel has its own ticket system and their own property management system and you will be answering for about 6 hotels at a time. The pay is low for all the work we have to do. There is no structure for anything except what time you work or go home. So you need to keep it all straight and its hard in the beginning. No benefits are provided except PTO, which takes a while to accrue hours.Īll the hotels you answer for all do things differently or have things another hotel doesnt. The script should not be so rigid to not allow personalization in my opinion. I understand it is good to have a script, however I feel your helpfulness, friendliness and other aspects of quality should be more important. You are marked down if you don't say every phrase completely right. The new QA process is not always productive. Yet newly hired people were given management roles. There are operators who have worked here since the beginning but do not seem to have any room for opportunity or advancement. Some hiring decisions for management were not so great and there was pretty high turnover for both operators and managers for a bit. Things grew too fast and operators could really feel those growing pains. This company has experienced tremendous growth in the last year and this is good but it also creates a culture where individual employees do not seem to always matter as much and instead everything is about management. Pay raises are supposed to be given yearly, but this does not seem to always happen. You will often be asked things you don't always know they answer to and will have to search for it or ask the hotel. You will be yelled at and you will be blamed for things you had nothing to do with. As in most customer service, some guests are very difficult to deal with. This lies more at the fault of the hotels than anything. Other times hotel staff are not consistent with their own procedures. Procedures are not all clear and change all the time without operators being told. Lots of miscommunication between hotels and operators/managers. Overall, they don't see you as just another employee but a valuable member of the team! If for some reason the issue can't be resolved right away they take the time to explain rather than just saying no. They respond to your emails rather quickly and work towards a satisfactory solution. Managers and supervisors are all really sweet and helpful. They are very professional and quick to assist. They have an IT department that helps out with any tech issues you have. This is my first at home job and they have set the bar extremely high! The other operators are a pleasure to work with. They held my job for me as I helped my daughter recover from a month long hospitalization. Not only did they keep me employed during the pandemic but they supported me during a very difficult time with my daughter. Once the country started to open up again, Tyme brought it's operators back. And we did very important work helping people out during the pandemic which was very rewarding and it helped me expand my resume. I was beyond grateful and they saved me while the rest of the country struggled with their unemployment claims. It truly was very chaotic at this time but it was out of Tyme Global's control. The "bad" reviews come from this transition period when Tyme was being contracted by third parties to work for government agencies. But within 2 weeks I was called back to work on a new project with them. Most of the staff had to be laid off and I was one of them. Their main source of source of business comes from hotels so of course when the pandemic hit, they were greatly affected by this. I have been working for Tyme since 2016 as a full time hotel operator.
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